{"xsrfToken":"8c0c18eff0299ddd24f2dba55f258ca3906194c0_lout","branding":{"id":"3","key":"rcs","name":"RizomUV Technical Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf3700","headerLinkHoverBGColor":"#cf3700","headerBadgeColor":"#cf3700"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d1c03378-51ac-4b34-895a-3ccbd30639ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxYzAzMzc4LTUxYWMtNGIzNC04OTVhLTNjY2JkMzA2MzllZiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3MDY5MjgsIm5iZiI6MTc0NDcwNjMyOH0.j1hbtHxld9zyULxT1q0UcgLdjhQRlKZaeCOhh7t1PF4&client=3548abf5-521d-483e-8892-56310c8a4bcd&mode=fit","logoId":"d1c03378-51ac-4b34-895a-3ccbd30639ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ef4000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e71c1498-405d-4e84-bf28-bb9388b23358/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3MWMxNDk4LTQwNWQtNGU4NC1iZjI4LWJiOTM4OGIyMzM1OCI6WyJyZWFkIl19LCJleHAiOjE3NDQ3MDY5MjgsIm5iZiI6MTc0NDcwNjMyOH0.3pAAdzdRMqmxSLENQkDiRD1Z8xRhfjI-UlFts6yJr7w&client=3548abf5-521d-483e-8892-56310c8a4bcd&height=300&mode=fit","bannerMediaApiFileId":"e71c1498-405d-4e84-bf28-bb9388b23358","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"rcs","projectId":10003,"serviceDeskId":3,"name":"RizomUV Technical Support","description":"<p>Software usage support like license installation troubleshooting, bug report, feature request...</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"62","name":"Floating license server issue","descriptionHtml":"<p>Make sure you checked this before: <a href=\"https://www.rizom-lab.com/floating\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to install and troubleshoot the server</a></p>","callToAction":"Floating license server issue","introHtml":"<p>You have a floating license and are having trouble setting up the license server software</p>","icon":10503,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[11],"key":""},{"id":"63","name":"HOW TO","descriptionHtml":"<p>For an instant answer come in our <a href=\"https://discord.com/invite/UjsFx7Y\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">&gt;&gt;&gt; DISCORD SERVER &lt;&lt;&lt;</a></p>","callToAction":"HOW TO","introHtml":"<p>RizomUV is up and running and you need help on doing something well defined</p>","icon":10505,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[11],"key":""},{"id":"64","name":"License Host ID change","descriptionHtml":"<h4><a name=\"Unlessyouhaveafloatinglicense%2CyoucanchangetheHostIDinstantaneouslyandbyyourselfusingthelicensetabhttps%3A%2F%2Fwww.rizomlab.com%2Fmyaccount%2Flicenses%2F\" target=\"_blank\"></a><em>Unless you have a floating license, you can change the Host ID instantaneously and by yourself using the <a href=\"https://www.rizom-lab.com/my-account/licenses/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">license tab</a></em></h4>","callToAction":"License Host ID change","introHtml":"<p>You need to relink your license to a machine</p>","icon":10470,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[11],"key":""},{"id":"33","name":"Nodelocked license installation support","descriptionHtml":"<p>Please make sure you read <a href=\"https://www.rizom-lab.com/rizomuv-nodelocked-license-setup/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this help page</a> before, as you may have skipped a necessary installation step</p>","callToAction":"Nodelocked license installation support","introHtml":"<p>You have a Nodelocked license but RizomUV rejects it</p>","icon":10513,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[11],"key":""},{"id":"38","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problem you're experiencing while using RizomUV</p>","icon":10545,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"39","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know your idea for a new feature or an improvement</p>","icon":10535,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[64,63,39,38,33,62]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RUVTS","userLanguageHeader":"","userLanguageMessageWiki":"<p>For the commercial support, follow this <a href=\"https://rizomlab.atlassian.net/servicedesk/customer/portal/4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">link instead</a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"For the commercial support, follow this [link instead|https://rizomlab.atlassian.net/servicedesk/customer/portal/4]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3MDc1MjgsIm5iZiI6MTc0NDcwNjMyOH0.Wk8PKXCQZY9LCiSyLvwYIqlGg6yISMkB9crKVvX8BNE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3548abf5-521d-483e-8892-56310c8a4bcd","tokenDurationInMins":20}},"reqCreate":{"id":62,"projectId":10003,"form":{"name":"Floating license server issue","descriptionHtml":"<p>Make sure you checked this before: <a href=\"https://www.rizom-lab.com/floating\" class=\"external-link\" rel=\"nofollow noreferrer\">How to install and troubleshoot the server</a></p>","callToAction":"Floating license server issue","intro":"<p>You have a floating license and are having trouble setting up the license server software</p>","instructions":"<p>Make sure you checked this before: <a href=\"https://www.rizom-lab.com/floating\" class=\"external-link\" rel=\"nofollow noreferrer\">How to install and troubleshoot the server</a></p>","icon":10503,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10076","fieldConfigId":"10179","label":"License ID","description":"The license identifier (a number e.g: 25350)","descriptionHtml":"<p>The license identifier (a number e.g: 25350)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["License server issue"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10167","label":"OS","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Windows","selected":false,"children":[]},{"value":"10111","label":"Linux","selected":false,"children":[]},{"value":"10112","label":"MacOS","selected":false,"children":[]},{"value":"10113","label":"MacOS Silicon","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Problem description","description":"TIP: Did you analyse the server log? Did you install the last version of the server software?","descriptionHtml":"<p>TIP: Did you analyse the server log? Did you install the last version of the server software?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please attach the config file and the log (lmx-serv.cfg and lmx-serv.log)","description":"On Windows, the log and the config files are available in the server installation directory. Under linux its /usr/lmx-X.X.X/lmx-serv.cfg","descriptionHtml":"<p>On Windows, the log and the config files are available in the server installation directory. Under linux its /usr/lmx-X.X.X/lmx-serv.cfg</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/62","calendarParams":{"firstDay":0,"date":"2025-04-15T15:38:48+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3MDc1MjgsIm5iZiI6MTc0NDcwNjMyOH0.Wk8PKXCQZY9LCiSyLvwYIqlGg6yISMkB9crKVvX8BNE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3548abf5-521d-483e-8892-56310c8a4bcd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rizomlab","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8c0c18eff0299ddd24f2dba55f258ca3906194c0_lout","baseUrl":"https://rizomlab.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rizomlab.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3548abf5-521d-483e-8892-56310c8a4bcd","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b0b3ac11307743d5ba4e246bae56696e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}