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For the commercial support, follow this link instead

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  2. RizomUV Technical Support

RizomUV Technical Support

Software usage support like license installation troubleshooting, bug report, feature request...

License Host ID change

You need to relink your license to a machine

Unless you have a floating license, you can change the Host ID instantaneously and by yourself using the license tab

Required fields are marked with an asterisk*

You can get your license ID by visiting your license tab

Fill this if the email used for the help portal is not the same as the one associated to the license

Please describe us briefly why you need to change your license Host ID

What's a Host ID

The new host 2 ID value (leave it empty if you don't want it to be changed or if you have a floating license)

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