Jira Service Management

{"xsrfToken":"07f6da42-a958-48d1-b573-9cde0d75fef7_24d524ff18ec6eb9a702c325125fb04db229972b_lout","branding":{"id":"4","key":"rl","name":"Rizom-Lab Contact","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4dd5db","headerLinkHoverBGColor":"#4dd5db","headerBadgeColor":"#4dd5db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d1c03378-51ac-4b34-895a-3ccbd30639ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxYzAzMzc4LTUxYWMtNGIzNC04OTVhLTNjY2JkMzA2MzllZiI6WyJyZWFkIl19LCJleHAiOjE2Njk1NTM5NzUsIm5iZiI6MTY2OTU1MzM3NX0.yTNi9wyd_YgVxNOFR91_8lRmz67Dg6xPhbwz5PvjMDM&client=3548abf5-521d-483e-8892-56310c8a4bcd&mode=fit","logoId":"d1c03378-51ac-4b34-895a-3ccbd30639ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ef4000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e71c1498-405d-4e84-bf28-bb9388b23358/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3MWMxNDk4LTQwNWQtNGU4NC1iZjI4LWJiOTM4OGIyMzM1OCI6WyJyZWFkIl19LCJleHAiOjE2Njk1NTM5NzUsIm5iZiI6MTY2OTU1MzM3NX0.57NDdCeG7A1TyIDmOzsc-eDVHoZyp8ix05cn1Q9fsxk&client=3548abf5-521d-483e-8892-56310c8a4bcd&height=300&mode=fit","bannerMediaApiFileId":"e71c1498-405d-4e84-bf28-bb9388b23358","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"rl","projectId":10004,"serviceDeskId":4,"name":"Rizom-Lab Contact","description":"Sales, Billing, Licensing, Student & Education, Resellers, Partnerships...","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"59","name":"Academic","descriptionHtml":"","callToAction":"Academic","introHtml":"Rizom-Lab has offers to schools, universities and teachers","icon":10482,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[12],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out","icon":10549,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[12],"key":""},{"id":"58","name":"Request for quotation","descriptionHtml":"Note: Our <a href=\"https://www.rizom-lab.com/rizomuv_store/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store</a> can generate instant quotations (see the Pro Licensing Tab)","callToAction":"Request for quotation","introHtml":"Please fill the following form, our team will come back to you","icon":10484,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12],"key":""},{"id":"57","name":"Reseller registration","descriptionHtml":"","callToAction":"Reseller registration","introHtml":"Interested in reselling RizomUV? Contact us there for further details","icon":10487,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"65","name":"Reseller request for quotation","descriptionHtml":"Note: Our <a href=\"https://www.rizom-lab.com/rizomuv_store/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store</a> can generate instant quotations (see the Pro Licensing Tab)","callToAction":"Reseller request for quotation","introHtml":"Already registered as reseller? Please fill the following form, our team will come back to you","icon":10484,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[15],"key":""},{"id":"61","name":"Sales question","descriptionHtml":"Please have a look at our <a href=\"https://www.rizom-lab.com/faq/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ</a> before","callToAction":"Sales question","introHtml":"Choose this if you have questions about payments, pricing, billing or licensing","icon":10466,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12,15],"key":""},{"id":"60","name":"Student Credential","descriptionHtml":"Please fill in the required details and we'll send to you a coupon as soon as we can, once we've verified your credentials","callToAction":"Student Credential","introHtml":"As a student you can get RizomUV for free.","icon":10481,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[12],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Customer request"},{"id":15,"name":"Reseller request"}],"orderMapping":{"15":[57,65,61],"12":[61,58,60,59,44]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RLC","userLanguageHeader":"","userLanguageMessageWiki":"For a technical question, follow this <a href=\"https://rizomlab.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">link instead</a>","defaultLanguageHeader":"","defaultLanguageMessage":"For a technical question, follow this [link instead|https://rizomlab.atlassian.net/servicedesk/customer/portal/3]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":59,"projectId":10004,"form":{"name":"Academic","descriptionHtml":"","callToAction":"Academic","intro":"Rizom-Lab has offers to schools, universities and teachers","instructions":"","icon":10482,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10070","fieldConfigId":"10173","label":"Establishment name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Academic request"]},{"fieldType":"text","fieldId":"customfield_10068","fieldConfigId":"10171","label":"URL","description":"Your establishment url","descriptionHtml":"Your establishment url","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","fieldId":"customfield_10081","fieldConfigId":"10184","label":"Academic usage","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10211","label":"On demo during lessons","selected":false,"children":[]},{"value":"10212","label":"Teaching on the RizomUV use","selected":false,"children":[]},{"value":"10213","label":"Student projects","selected":false,"children":[]},{"value":"10214","label":"Internal or external communication of the school establishment","selected":false,"children":[]}]},{"fieldType":"multiselect","fieldId":"customfield_10080","fieldConfigId":"10183","label":"Academic end-users","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10208","label":"Staff","selected":false,"children":[]},{"value":"10209","label":"Students","selected":false,"children":[]},{"value":"10210","label":"Teachers","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"customfield_10065","fieldConfigId":"10168","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10114","label":"RizomUV Virtual Spaces","selected":false,"children":[]},{"value":"10115","label":"RizomUV Real Space","selected":false,"children":[]},{"value":"10116","label":"RizomUV C++ Library","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10071","fieldConfigId":"10174","label":"License count","description":"How many licenses are you applying for","descriptionHtml":"How many licenses are you applying for","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10146","label":"1","selected":false,"children":[]},{"value":"10147","label":"2","selected":false,"children":[]},{"value":"10148","label":"3","selected":false,"children":[]},{"value":"10149","label":"4","selected":false,"children":[]},{"value":"10150","label":"6","selected":false,"children":[]},{"value":"10151","label":"7","selected":false,"children":[]},{"value":"10152","label":"8","selected":false,"children":[]},{"value":"10153","label":"9","selected":false,"children":[]},{"value":"10154","label":"10","selected":false,"children":[]},{"value":"10155","label":"11","selected":false,"children":[]},{"value":"10156","label":"12","selected":false,"children":[]},{"value":"10157","label":"13","selected":false,"children":[]},{"value":"10158","label":"14","selected":false,"children":[]},{"value":"10159","label":"15","selected":false,"children":[]},{"value":"10160","label":"16","selected":false,"children":[]},{"value":"10161","label":"17","selected":false,"children":[]},{"value":"10162","label":"18","selected":false,"children":[]},{"value":"10163","label":"19","selected":false,"children":[]},{"value":"10164","label":"20","selected":false,"children":[]},{"value":"10165","label":"21","selected":false,"children":[]},{"value":"10166","label":"22","selected":false,"children":[]},{"value":"10167","label":"23","selected":false,"children":[]},{"value":"10168","label":"24","selected":false,"children":[]},{"value":"10169","label":"25","selected":false,"children":[]},{"value":"10170","label":"26","selected":false,"children":[]},{"value":"10171","label":"27","selected":false,"children":[]},{"value":"10172","label":"28","selected":false,"children":[]},{"value":"10173","label":"29","selected":false,"children":[]},{"value":"10174","label":"30","selected":false,"children":[]},{"value":"10175","label":"31","selected":false,"children":[]},{"value":"10176","label":"32","selected":false,"children":[]},{"value":"10177","label":"33","selected":false,"children":[]},{"value":"10178","label":"34","selected":false,"children":[]},{"value":"10179","label":"35","selected":false,"children":[]},{"value":"10180","label":"36","selected":false,"children":[]},{"value":"10181","label":"37","selected":false,"children":[]},{"value":"10182","label":"38","selected":false,"children":[]},{"value":"10183","label":"39","selected":false,"children":[]},{"value":"10184","label":"40","selected":false,"children":[]},{"value":"10185","label":"41","selected":false,"children":[]},{"value":"10186","label":"42","selected":false,"children":[]},{"value":"10187","label":"43","selected":false,"children":[]},{"value":"10188","label":"44","selected":false,"children":[]},{"value":"10189","label":"45","selected":false,"children":[]},{"value":"10190","label":"46","selected":false,"children":[]},{"value":"10191","label":"47","selected":false,"children":[]},{"value":"10192","label":"48","selected":false,"children":[]},{"value":"10193","label":"49","selected":false,"children":[]},{"value":"10194","label":"50","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10067","fieldConfigId":"10170","label":"Anchor","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10142","label":"Nodelocked","selected":false,"children":[]},{"value":"10143","label":"Floating","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"RizomUV usage","description":"Tell us a bit more how do yo plan to integrate RizomUV in your establishment","descriptionHtml":"Tell us a bit more how do yo plan to integrate RizomUV in your establishment","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/59","calendarParams":{"firstDay":0,"date":"2022-11-27T19:49:35+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2Njk1NTQ1NzUsIm5iZiI6MTY2OTU1MzM3NX0.nZcqiHvdaIGugQYOAnxQuOxzDsFvsq_yI26LiNhMee8","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"3548abf5-521d-483e-8892-56310c8a4bcd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}