{"xsrfToken":"92d61b5cbbf9c87b561f760d150ac6017f68e550_lout","branding":{"id":"4","key":"rl","name":"Rizom-Lab Contact","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4dd5db","headerLinkHoverBGColor":"#4dd5db","headerBadgeColor":"#4dd5db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d1c03378-51ac-4b34-895a-3ccbd30639ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxYzAzMzc4LTUxYWMtNGIzNC04OTVhLTNjY2JkMzA2MzllZiI6WyJyZWFkIl19LCJleHAiOjE3MzIxODMzMDYsIm5iZiI6MTczMjE4MjcwNn0.MLLLvopvYTo1Z1DmTGQQQ3D4mHivK3wBYfADd-8iuOk&client=3548abf5-521d-483e-8892-56310c8a4bcd&mode=fit","logoId":"d1c03378-51ac-4b34-895a-3ccbd30639ef","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"WebSite Maintenance","userInitialAnnouncementMessageWiki":"<p>Our website is getting a fresh new look! To make this happen, the site will be temporarily unavailable on Monday, November 18th, for part of the day. We apologize for any inconvenience this may cause. Stay tuned for our updated website—coming soon!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"Support Center","announcementHeader":"WebSite Maintenance","announcementMessage":"Our website is getting a fresh new look! To make this happen, the site will be temporarily unavailable on Monday, November 18th, for part of the day. We apologize for any inconvenience this may cause. Stay tuned for our updated website—coming soon!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ef4000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e71c1498-405d-4e84-bf28-bb9388b23358/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3MWMxNDk4LTQwNWQtNGU4NC1iZjI4LWJiOTM4OGIyMzM1OCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODMzMDYsIm5iZiI6MTczMjE4MjcwNn0.hOhb_cVXP1pIinsdoPvndLKfP_d-9qsJMl-XqNLYkiI&client=3548abf5-521d-483e-8892-56310c8a4bcd&height=300&mode=fit","bannerMediaApiFileId":"e71c1498-405d-4e84-bf28-bb9388b23358","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"rl","projectId":10004,"serviceDeskId":4,"name":"Rizom-Lab Contact","description":"<p>Sales, Billing, Licensing, Student & Education, Resellers, Partnerships...</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"59","name":"Academic","descriptionHtml":"","callToAction":"Academic","introHtml":"<p>Rizom-Lab has offers to schools, universities and teachers</p>","icon":10482,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[12],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out</p>","icon":10549,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[12],"key":""},{"id":"58","name":"Request for quotation","descriptionHtml":"<p><b>Note:</b> Our <a href=\"https://www.rizom-lab.com/rizomuv_store/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store</a> can generate instant quotations (see the Pro Licensing Tab)</p>","callToAction":"Request for quotation","introHtml":"<p>Please fill the following form, our team will come back to you</p>","icon":10484,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12],"key":""},{"id":"57","name":"Reseller registration","descriptionHtml":"","callToAction":"Reseller registration","introHtml":"<p>Interested in reselling RizomUV? Contact us there for further details</p>","icon":10487,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"65","name":"Reseller request for quotation","descriptionHtml":"<p><b>Note:</b> Our <a href=\"https://www.rizom-lab.com/rizomuv_store/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store</a> can generate instant quotations (see the Pro Licensing Tab)</p>","callToAction":"Reseller request for quotation","introHtml":"<p>Already registered as reseller? Please fill the following form, our team will come back to you</p>","icon":10484,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[15],"key":""},{"id":"61","name":"Sales question","descriptionHtml":"<p>Please have a look at our <a href=\"https://www.rizom-lab.com/faq/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ</a> before</p>","callToAction":"Sales question","introHtml":"<p>Choose this if you have questions about payments, pricing, billing or licensing</p>","icon":10466,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12,15],"key":""},{"id":"60","name":"Student Credential","descriptionHtml":"<p>Please fill in the required details and we'll send to you a coupon as soon as we can, once we've verified your credentials</p>","callToAction":"Student Credential","introHtml":"<p>As a student you can get RizomUV for free.</p>","icon":10481,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[12],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Customer request"},{"id":15,"name":"Reseller request"}],"orderMapping":{"15":[57,65,61],"12":[61,58,60,59,44]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RLC","userLanguageHeader":"","userLanguageMessageWiki":"<p>For a technical question, follow this <a href=\"https://rizomlab.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">link instead</a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"For a technical question, follow this [link instead|https://rizomlab.atlassian.net/servicedesk/customer/portal/3]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODM5MDYsIm5iZiI6MTczMjE4MjcwNn0.5A_XVZyloaV0NjG0evwK-EwrMXR9bIL5He0qkmtzmkc","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"3548abf5-521d-483e-8892-56310c8a4bcd","tokenDurationInMins":20}},"reqCreate":{"id":61,"projectId":10004,"form":{"name":"Sales question","descriptionHtml":"<p>Please have a look at our <a href=\"https://www.rizom-lab.com/faq/\" class=\"external-link\" rel=\"nofollow noreferrer\">FAQ</a> before</p>","callToAction":"Sales question","intro":"<p>Choose this if you have questions about payments, pricing, billing or licensing</p>","instructions":"<p>Please have a look at our <a href=\"https://www.rizom-lab.com/faq/\" class=\"external-link\" rel=\"nofollow noreferrer\">FAQ</a> before</p>","icon":10466,"iconUrl":"https://rizomlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10070","fieldConfigId":"10173","label":"Company name","description":"Leave it blank if your license is not intended to be used by a company","descriptionHtml":"<p>Leave it blank if your license is not intended to be used by a company</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Sales and billing question"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10073","fieldConfigId":"10176","label":"Company's annual income (PRO vs INDIES)","description":"According to our EUA, our license price depends of your company annual income. If the entity generate more than 100K euros by year you must buy PRO licenses","descriptionHtml":"<p>According to our EUA, our license price depends of your company annual income. If the entity generate more than 100K euros by year you must buy PRO licenses</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10197","label":"Less than 100K€ / year","selected":false,"children":[]},{"value":"10198","label":"More than 100K€ / year","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10065","fieldConfigId":"10168","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10114","label":"RizomUV Virtual Spaces","selected":false,"children":[]},{"value":"10115","label":"RizomUV Real Space","selected":false,"children":[]},{"value":"10116","label":"RizomUV C++ Library","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10067","fieldConfigId":"10170","label":"License anchor","description":"Select Floating for networking license, or nodelocked for license attached to specific workstations","descriptionHtml":"<p>Select Floating for networking license, or nodelocked for license attached to specific workstations</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10142","label":"Nodelocked","selected":false,"children":[]},{"value":"10143","label":"Floating","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"How can we help you?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/61","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/61","calendarParams":{"firstDay":0,"date":"2024-11-21T16:51:46+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQ4YWJmNS01MjFkLTQ4M2UtODg5Mi01NjMxMGM4YTRiY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODM5MDYsIm5iZiI6MTczMjE4MjcwNn0.5A_XVZyloaV0NjG0evwK-EwrMXR9bIL5He0qkmtzmkc","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"3548abf5-521d-483e-8892-56310c8a4bcd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}